Throughout
her career, Ms. Galiatsatos has been able to span the spectrum of product
development from hands-on technical work to navigating the political and
business landscape. She has been a product developer, managed the product
development and Information Technology (IT) customer service teams, acted as
Director of IT and been the project lead on several key web initiatives. Her
attention to detail and desire for excellence has resulted in the delivery of
premier online educational materials. She is known for delivering on-time and
within budget and works closely with the business and technical teams to ensure
that the requirements are clearly understood and translated.
Strengths
Professional Experience
CECity.com, Inc., Homestead, PA
Client Account Management - May 2011 – Present
American College of Cardiology, Bethesda, MD
eLearning & Digital Products - September 2008 – May 2011
eBusiness & Technology - June 2004 – September 2008
Information Technology - August 1989 – June 2004
Business/Management:
American College of Cardiology Extended Learning (ACCEL) - April 1981 – August 1989
Certifications
Masters Certificate in Information Technology Project Management - 1998
George Washington University
Education
Associate of Arts, Computer Science - 1995
Montgomery College
Bachelor of Science, Business Administration, summa cum laude - 2008
University of Maryland, University College
Master of Distance Education, Technology Specification - 2012
University of Maryland, University College
Strengths
- Able to excel in a high-stress environment
- Proven ability to successfully manage and motivate workforce
- Detailed understanding of data and systems integration
- Strong technical aptitude and troubleshooting skills
- Skilled at prioritization and workload management
- Ability to work with multinational, cross-functional organizations
- Thorough understanding of vendor management
- Ability to translate between business and technology
- Ability to forge positive relationships with clients
Professional Experience
CECity.com, Inc., Homestead, PA
Client Account Management - May 2011 – Present
- Main point of contact for the organization's strategic accounts
- Implemented application to track maintenance of certification incentive program for the 24 medical Boards which report to the American Board of Medical Specialties
- Documented requirements to implement new continuous certification program for the American Osteopathic Association
- Migrated Wiley Publishing's eLearning corporate site to allow for improved reporting, outcomes analysis, needs assessment and automated reporting of credentialing requirements
- Provides interface between business, client support and technical development staff to ensure successful delivery of client system enhancements
American College of Cardiology, Bethesda, MD
eLearning & Digital Products - September 2008 – May 2011
- Designed and implemented cardiovascular Fellow-in-Training Learning Portfolio
- Managed the development of an online program to assess competency in reading and interpreting electrocardiograms
- Worked with IT team to implement content authoring system and provide integration to association management system and organizational web presence
- Interfaced with business and IT to implement system to track outcomes and continuous medical education (CME) for cardiovascular physicians
- Managed implementation of eLearning Portfolio for cardiovascular community
eBusiness & Technology - June 2004 – September 2008
- Lead cross functional project team to launch early and on budget, CardioSource, the premier educational website of the American College of Cardiology (ACC) - www.cardiosource.org
- Managed budget of more than $1 million
- Provided interface between business line and IT development team
- Provided operational support to deliver and track website advertising
- Managed vendor relationship for new and ongoing collaborative web-based initiatives
- Developed documentation for website standards and operational reports
- Liaised with global business partners to deliver CardioSource to more 35,000 physicians in 25 countries
Information Technology - August 1989 – June 2004
Business/Management:
- Performed
duties of Acting Director of the IT department
- Hired, mentored, and supervised application development and customer support staff
- Prepared and managed applications development, and IT support budgets (average budgets $250,000)
- Provided vendor and contract management
- Participated in development of enterprise data model
- Performed software solutions evaluations to address Y2K issues
- Successfully migrated Association Management System from minicomputer to network enabled system in time to meet Y2K constraints
- Facilitated development of requirements document for selection of association management system [AMS]
- Delivered AMS implementation on time and within budget to meet Y2K deadline
- Assisted in the conversion of all systems from mainframe to SQL database
- Provided technical leadership for the collaborative development of CardioSource with ACC’s global publishing partner
- Expanded self-assessment product development back office to a learning content management system (LCMS)
- Provided customer support for mainframe, PC, network, COTs and custom applications
- Developed custom database applications
- Developed requirements documentation for custom applications
- Evaluated gap analysis on staff training needs which resulted in training recommendation document and implementation of an organization-wide training program
- Facilitated definition of application development environment standards
American College of Cardiology Extended Learning (ACCEL) - April 1981 – August 1989
- Managed ACCEL monthly subscription program
- Worked
with Director to provide operational support
- Supervised products personnel
- Assisted in design and implementation of the first desktop publishing project
- Tracked marketing promotions resulting in improved target marketing
Certifications
Masters Certificate in Information Technology Project Management - 1998
George Washington University
Education
Associate of Arts, Computer Science - 1995
Montgomery College
Bachelor of Science, Business Administration, summa cum laude - 2008
University of Maryland, University College
Master of Distance Education, Technology Specification - 2012
University of Maryland, University College